Refund & Return Policy

Effective Date: January 1, 2026

1. Return Eligibility Criteria

We accept returns on retail merchandise subject to strict quality and operational standards:

• Return Window: Return requests must be formally initiated within 30 days from the confirmed date of delivery.
• Item Condition: Returned products must be unused, unwashed, unaltered, free from physical wear or damage, and presented in original factory packaging containing all included accessories, seals, and tags.
• Proof of Purchase: A valid order number, receipt, or transaction record is strictly required to process any return request.

2. Non-Returnable & Restricted Items

To comply with health, hygiene, and product safety protocols, specific product categories cannot be accepted for return once opened or used, including:

• Products with broken safety hygiene seals or opened inner protective packaging.
• Merchandise purchased under clearance or final sale promotions.
• Customized, engraved, or tailor-made OEM/ODM product orders.

3. Return Process Protocols

• Upon approval of a return request, customers are issued a Return Merchandise Authorization (RMA) number and specific warehouse return instructions.
• Returns shipped without an authorized RMA number will not be accepted or processed.
• Unless the return is the direct result of a confirmed manufacturing defect or warehouse shipping error, return shipping fees are the responsibility of the buyer.

4. Inspection & Refund Issuance

Upon physical arrival at our inspection facility, returned items undergo thorough quality control verification to confirm adherence to return eligibility standards.

• Approved refunds will be credited back to the original payment method used during checkout within 5 to 10 business days.
• Financial processing times for refund reflection depend on individual banking institutions and payment gateway providers.
• Original shipping fees paid at checkout are non-refundable.